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EDgerater data provider not updating
Posted: Thu Feb 18, 2021 2:18 am
by kindeb01
Hi Chris,
I have trouble updating to current date data using Edgerater as data provider. The problem is resolved if I switched to HGSI as data provider. The symbol lists update correctly. Why is that? I am already paying for Edgerater subscription. Thanks.
kf
Re: EdgeRater data provider not updating
Posted: Thu Feb 18, 2021 3:21 am
by Chris White
To diagnose your problem I would like to have a bit more information.
Can you post screen shots of what you are seeing?
Make sure to start with that you have all green traffic lights and if not press the button next to them to 'Get Latest Data':
- updatedata_trafficlights.png (18.46 KiB) Viewed 16326 times
As a first diagnosis step, I would take a built in list such as [all-usa].txt and press the Update data button then look to see what the 'To' field shows:
- updatedata_allusa.png (29.59 KiB) Viewed 16326 times
Then you can analyze a bit further by clicking the 'Edit' button and looking at the 'Data Snapshot' tab to see the From and To dates:
- updatedata_edit.png (64.7 KiB) Viewed 16326 times
Also check the Symbol list tab to ensure the data provider is set to EdgeRater:
- updatedata_dataprovider.png (46.26 KiB) Viewed 16326 times
Please post your findings and we will be able to sort this out.
Re: EDgerater data provider not updating
Posted: Fri Feb 19, 2021 2:55 am
by kindeb01
Thanks Chris, will follow up. issue seems to have disappeared after using HGSI. Have now reverted back to EdgeRAter as data provider and reviewing.
Cheers,
kf
Re: EDgerater data provider not updating
Posted: Sat Feb 20, 2021 3:45 am
by kindeb01
Hi Chris,
Screenshots of data update issue using EdgeRater as data provider. Can't quite work out the problem here.
Thanks and cheers,
kf
Re: EDgerater data provider not updating
Posted: Tue Feb 23, 2021 5:18 am
by Chris White
Hi kf,
It looks like your traffic lights are not all green.
Try pressing the button next to those lights to fetch the latest master data.